Smart Facility & Ticketing Portal for Singapore Apartments
Industry
Digital Health
Duration
6 months
Team Size
5 people
Project Overview
The management team of a high-end apartment complex in Singapore needed a single web application where residents, admins, and managers could submit support tickets, receive real-time alerts from water, power, and air-quality sensors, and maintain audit-ready incident logs. Katomaran Technologies delivered a secure, scalable solution tailored to their needs.
Challenges
Creating this unified portal presented several significant challenges
- 1Siloed sensor data: Water, power, and air-quality systems each had their own separate monitoring interfaces.
- 2Delayed issue detection: Manual monitoring meant problems were often discovered too late.
- 3No unified ticketing: Communications were scattered across emails, calls, and paper forms.
- 4Lack of centralized logs: Compliance audits required gathering data from multiple sources.
- 5Complex access requirements: Different stakeholders needed tailored views and permissions.
Our Solution
Katomaran Technologies delivered comprehensive solutions to address each challenge
- 1Unified dashboard: Combined ticketing and live sensor feeds in one intuitive interface.
- 2Automated alert engine: Stakeholders receive instant notifications when thresholds are exceeded.
- 3Centralized incident reporting: All events are recorded with timestamped documentation.
- 4Role-based access control: Residents, admins, and managers each see appropriate features.
- 5Cloud architecture: Deployed on AWS for scalable, reliable performance at all times.
Key Modules
The Smart Facility Portal features five essential modules
- 1Sensor Dashboard: Live metrics displaying real-time data for water usage, electricity consumption, and air quality parameters.
- 2Alert Engine: Automated web and SMS notifications triggered when sensors detect anomalies or exceed thresholds.
- 3Ticketing Portal: Comprehensive system to submit, track, and resolve support requests from residents.
- 4Incident Reporting: Detailed logging with photo attachments and timestamps for complete audit trails.
- 5Admin Console: Centralized management interface for user roles, system settings, and performance analytics.
Services Offered
Services that we offered to make the client vision ourreality
Web Application Development
Crafting secure, scalable platforms that power your online presence.
UI/UX Design
Designing engaging interfaces that delight users and drive engagement.
DevOps & Cloud Engineering
Streamlining deployment pipelines and infrastructure for reliable, rapid delivery.
Tech Stack
The technologies and frameworks we leveraged to build a robust, scalable, and high-performance solution.
React.js
Frontend Framework
Node.js
Backend Runtime
PostgreSQL
Database
AWS
Cloud Platform
Docker
Containerization Tool
- 1
Faster response times:
Faster response times: Facility issues are now addressed 50% more quickly thanks to instant alerts.
- 2
Reduced escalations:
Reduced escalations: Incident escalations dropped by 40% due to proactive management.
- 3
Perfect compliance:
Perfect compliance: 100% audit compliance with comprehensive, easily accessible logs.
- 4
Resident satisfaction:
Resident satisfaction: Surveys showed a 30% increase in resident satisfaction scores.
- 5
Operational efficiency:
Operational efficiency: Management reported a 25% reduction in operational overhead.
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